Hanlon’s Razor – A great way to improve relationships

Many of us are familiar with Occam’s Razor: the principle that suggests that when there is more than one explanation for something, the one with the fewest assumptions is more likely to be accurate. Basically – keep it simple. But perhaps many of us are less...

Being Stood Up

Having been stood up three times in the last two weeks for a Zoom meeting, it made me wonder how long you should wait before you close it and what, in general, Zoom etiquette actually is. My personal reaction is that you wait about 10 minutes – but is this enough?...
When a bit of knowledge can be dangerous.

When a bit of knowledge can be dangerous.

Confidence is key. Fake it till you make it. We’ve all heard the positive affirmations that are designed to propel us headlong into success and glory. And yes, a positive attitude and a bit of resilience combined with allowing our brain to rehearse a way of thinking...

What is the MoSCoW Method?

This technique was shared with me by a friend of mine, Dominic Lusardi, an entrepreneur, digital expert. It’s a simple prioritisation method (originally created by Dai Clegg during his time as a software development expert at Oracle Corporation) by which he assesses...

Are You Listening?

In every relationship, knowing when and how to listen is key, and the relationship between businesses and customers is no different. Coronavirus has created a situation in which many businesses have been forced to innovate and adapt to survive, and though that is an...