Why don’t they love you any more?

So, why do people stop loving your product?

When I was 13, the TV show I loved above all others was…wait for it…Blake’s 7.

I never missed a week, and my devotion was total – until the final episode in which the main characters were killed off and I was very upset!

At the time, I felt betrayed. Fortunately, I’ve got over it and even in a fit of nostalgia I probably wouldn’t watch it again. Firstly, because it would seem very dated and not very good, secondly, it’s not readily available to view and thirdly, I’ve got better ways to use my time.

The point is, I stopped loving it.

If you think of a TV series you loved to start with but didn’t watch to the very end, ask yourself why?

In my case, I wouldn’t watch Blake’s 7 now because there are much better things on TV. I stopped watching 24 because it wasn’t really popular, the novelty had worn off and so I felt a bit silly. I stopped watching X-Factor because it started to feel as if it was more about humiliating the people auditioning. I stopped watching The Big Bang Theory because the characters changed, they were no longer what originally appealed about them, and it lost its magic. I stopped watching Friends because even though it’s great, I’ve seen it too many times. I stopped watching The Americans because it’s no longer on Netflix so it’s too much trouble to find, and I stopped watching Death in Paradise because the one plot – which was part of the fun in the first place – became just too stale to feel worth it, especially when my children didn’t want to watch it anymore.

The crux of it is, one way or another, we feel let down in some way – and that’s also why we stop loving brands or products.

But how does this all relate to keeping your clients?

Well, take the example of ‘there are much better things on TV now’. In terms of your product, you need to stay relevant, up to date, and as good if not better than your competitors. You also need to be able to recognise that some things have had their day – so monitor where you are in your product lifecycle.

What about ‘it wasn’t really popular anymore, so I felt a bit silly watching it’? That’s all about social proof – so how do you get it and maintain it for your products? Well, through reviews and testimonials, by telling people what your best selling item is, telling people what most people buy, telling people how many others are watching that item, telling them that they are a positive trend etc.

Your social proof is about making people feel part of something – it doesn’t have to be massive – it just has to be popular in your circle to make you feel part of it.

So, what are the 4 golden questions?

This is a technique shared with me by Ian Kinnery, an exceptional business coach based in the North East. We run a business book group, and every month we attendees are ‘made’ to read a book that we wouldn’t normally read. Because we’re all quite experienced in...

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Losing clients

It’s fair to say that in a way, the day you get a client is the day you start losing them. There is a scene in Mad Men - a drama about one of New York’s most prestigious, high-pressure, Madison Avenue advertising agencies, set in the 1960s - in which they have won a...

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MCM2 – no nonsense digital marketing agency in Cheshire.

We provide full-service digital marketing, including, email marketing, pay per click, content, seo, design, web building and strategy.

So, what are the 4 golden questions?

This is a technique shared with me by Ian Kinnery, an exceptional business coach based in the North East. We run a business book group, and every month we attendees are ‘made’ to read a book that we wouldn’t normally read. Because we’re all quite experienced in...

read more

Losing clients

It’s fair to say that in a way, the day you get a client is the day you start losing them. There is a scene in Mad Men - a drama about one of New York’s most prestigious, high-pressure, Madison Avenue advertising agencies, set in the 1960s - in which they have won a...

read more

The Consistency Principle

Continuing the TV theme of the previous blog, why did my wife and I watch ‘Raised by Wolves’, all the way through to the end, when we started thinking it wasn’t that great after about 2/3 episodes? More recently, we watched ‘Losing Alice’ on Apple TV. Originally it...

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