Why I don’t watch Hannibal anymore
This is an exercise we do on one of our training courses. Think of a TV program that you used to love, used to watch,...
The Tender Race to the Bottom
We recently went through a patch of competing for tenders through one of the government portals, and despite having...
Knowing when to say no.
‘I’m as proud of what we don’t do as I am of what we do.’ Steve Jobs Sometimes it’s just as important to know what we...
How Netflix uses data to make shows you want to watch – before you even know you want to watch them.
We are all familiar with places like YouTube and Netflix recommending videos based on our viewing history. If you...
Hanlon’s Razor – A great way to improve relationships
Many of us are familiar with Occam’s Razor: the principle that suggests that when there is more than one explanation...
Being Stood Up
Having been stood up three times in the last two weeks for a Zoom meeting, it made me wonder how long you should wait...
When a bit of knowledge can be dangerous.
Confidence is key. Fake it till you make it. We’ve all heard the positive affirmations that are designed to propel us...
What is the MoSCoW Method?
This technique was shared with me by a friend of mine, Dominic Lusardi, an entrepreneur, digital expert. It’s a simple...
Are You Listening?
In every relationship, knowing when and how to listen is key, and the relationship between businesses and customers is...